Status and Details

This page contains information about the status, approval and implementation of this document, including contact details for the relevant Responsible Officer and Enquiries Contact, and a summary of changes from the previous version.

Complaints Resolution Policy for Students and Members of the Public

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	21st February 2022	This is the date on which this version of the document came into effect.
Review Date	21st February 2025	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	21st December 2021	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Officer	Leanne Piggott Pro Vice-Chancellor and Dean of Students	The position responsible for monitoring the effectiveness of a policy document and its review.
Responsible Executive	Rorden Wilkinson Deputy Vice-Chancellor (Academic)	The position with overarching responsibility for ensuring implementation of, and compliance with, the policy document.
Enquiries Contact	Kane Murdoch Manager, Complaints, Appeals and Misconduct	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

21 Dec 2021 – Vice-Chancellor approval of new Complaints Resolution Policy for Students and Members of the Public, and new Complaints Resolution Procedure for Students and Members of the Public. The Policy and Procedure take effect from the commencement of Session 1 2022 (21 February 2022).

Clauses Amended:Policy: All