Status and Details

This page contains information about the status, approval and implementation of this document, including contact details for the relevant Responsible Officer and Enquiries Contact, and a summary of changes from the previous version.

Complaint Management Procedure for Students and Members of the Public

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	22nd February 2021	This is the date on which this version of the document came into effect.
Review Date	1st April 2021	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	9th March 2015	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	20th February 2022	This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Officer	Leanne Piggott Dean of Students	The position responsible for monitoring the effectiveness of a policy document and its review.
Responsible Executive	Rorden Wilkinson Deputy Vice-Chancellor (Academic)	The position with overarching responsibility for ensuring implementation of, and compliance with, the policy document.
Enquiries Contact	Kane Murdoch Manager, Complaints, Appeals and Misconduct	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

21 Dec 2021 – Vice-Chancellor approval of new Complaints Resolution Policy for Students and Members of the Public, and new Complaints Resolution Procedure for Students and Members of the Public. The new Policy and Procedure take effect from the commencement of Session 1 2022 (21 February 2022).

30 Aug 2021 - Administrative amendment: position title Pro Vice-Chancellor (HDR Training and Partnerships) updated to Pro Vice-Chancellor, Graduate Research.

The University launched a new policy management system in February 2021. This is the first version of this document to be published in the new system. This version is the version that was in effect at the time of the migration except that it has been reformatted, numbered, and any typographical errors have been corrected. Administrative updates have also been applied to Status and Details. Please contact policy@mq.edu.au if you require earlier versions of this document.