Bulletin Board - Document Comments

Bulletin Board - Review and Comment

Step 1 of 3: Comment on Document

There are 3 steps in the submission process. You must complete all three steps in one session, otherwise your comments will be lost.

1. Use this Protected Document icon to open a comment box.

2. Type your feedback and then click the"Save Comment" button in the lower-right of the comment box.

3. Do not open more than one comment box at the same time.

4. When you have finished making comments, go to step 2 by clicking on the “Save and Continue” button at the very bottom of this page.

Important Information

During the comment process you are connected to a database. Like internet banking, the session that connects you to the database may time-out due to inactivity or if you close your browser or go to a different tab/window and try to come back.

To ensure that your comments are received:

  1. DO NOT jump between web pages/applications while logging comments.

  2. DO NOT log comments for more than one document at a time.

  3. DO NOT leave your submission unfinished. If you need to take a break, submit your current set of comments now and return later to make a further submission. You will receive a copy of your comments so that you can see what you have already said.

  4. DO NOT exit from the interface until you have completed all three steps of the submission process.  Simply saving a comment in the comment box does not mean it is submitted and if you exit the system, you will not be able to retrieve it later.

When you finalise your submission in step 3 your comments will be emailed to the Document Author with a copy to you, and to policy@mq.edu.au for record keeping purposes.

Student Accessibility Procedure

Section 1 - Purpose

(1) To outline the responsibilities and actions required to enable students with a disability, or students who are associates of a person with a disability, to access services and support in accordance with the Student Accessibility Policy.

Scope

(2) This Procedure applies to all staff and students of the University.

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Section 2 - Policy

(3) Refer to the Student Accessibility Policy.

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Section 3 - Procedures

Part A - Student Registration

(4) To seek reasonable adjustments a student must first register with the Accessibility Service (see the Accessibility webpage). A student is under no obligation to register, however the University is unable to provide services if registration does not occur.

(5) All current or future students are required to familiarise themselves with the inherent requirements of their chosen course before enrolment. To make informed choices about their study students should review the Handbook, Requirements for Study webpage, Appendix 1: Inherent Requirements Statement, Fitness to Practice Procedure and Admissions (Coursework) Policy.

(6) All current or future students are required to familiarise themselves with the eligibility criteria for registration with professional registration boards before enrolling in the course.

(7) Current or future students with a disability are encouraged to disclose the nature and extent of their disability to the Accessibility Service (see the Accessibility webpage). Students have the right to disclose only to the Accessibility Service for the purpose of identifying and implementing appropriate education related reasonable adjustments without having to disclose their disability to other University staff. 

(8) It is the responsibility of the student with a disability to register for support and disclose to the Accessibility Service any disability they experience that is likely to impact on their ability to access course materials/content or environments, participate and meet the learning outcomes or inherent requirements (including assessment tasks) of the units in which they are enrolled.  

(9) Current or future students with a disability who believe they will require any reasonable adjustments will be required to disclose the nature of their impairment or medical condition and provide appropriate supporting documentation about the possible impact of their health condition in the context of the learning environment. This information is required at the point of registration with the Accessibility Service.

Register with the Accessibility Service

(10) If the person is a prospective student, or a support person/family member enquiring about Accessibility support at Macquarie University, an enquiry form should be lodged via the Student CARE MQ Referral Form

(11) Current Students should complete via the Accessibility Service Registration Form, available on the Accessibility webpage. Registration should be completed as soon as possible so that the University has time to implement the required supports.

(12) Students should attach to the registration form supporting document(s) / ‘evidence’ as outlined below. Supporting document(s) must be attached to the registration form before it can be submitted.

(13) Students will meet with an Accessibility Service Practitioner who will assess the information, discuss relevant reasonable adjustments and their implementation.

(14) For registration with the Accessibility Service to be complete students must submit the Accessibility Service Registration Form, provide supporting documents and meet with an Accessibility Service Practitioner. These steps may occur concurrently, individually or vary in the order in which they occur.

Non-Registration or Non-Disclosure

(15) Where a Student chooses to not register with the Accessibility Service, chooses not to provide supporting documentation, or otherwise does not provide required documentation, the University will not be in a position to provide any reasonable adjustments.  Reasonable adjustments can only be provided after assessment of information obtained through the Accessibility Service registration process.

(16) This Procedure does not limit any Student’s ability to engage the use of other policy areas such as under the Special Consideration Policy. It is however noted that other policy areas such as Special Consideration may impose eligibility criteria which must be complied with.

(17) This Procedure and any steps herein do not modify nor affect any other Policy or Procedure’s operation or requirements.

Supporting Document(s) (‘evidence’)

(18) Any supporting document must comply with the evidence requirements as follows:

  1. The preferred type of evidence (supporting document) is that of a ‘Health Practitioners Report’, or documentation that outlines the specific impacts of a diagnosed disability/health condition within a learning environment.
  2. Where evidence does not comply with the requirements, the Accessibility Service will require new or additional documentation to satisfy these requirements.
  3. The Accessibility Service may request updated or new documentation to support the current status of the health condition.
  4. The Accessibility Service or nominee may refer any documentation for verification to a health practitioner as part of the University’s fraud prevention measures.

Communicate with the Accessibility Service and Staff Generally

(19) Students are to raise any questions or concerns with the relevant staff member / unit and the Accessibility Service concurrently, in a timely manner, in relation to:

  1. this procedure and the related processes; and/or
  2. reasonable adjustments relating to their learning; and/or
  3. reasonable adjustments of a non-academic nature.

Part B - Accessibility Service

(20) The University will provide reasonable adjustments to students with a disability consistent with the Disability Standards for Education 2005. In determining whether a particular adjustment for a student with a disability is reasonable, all relevant circumstances and interests will be taken into account, including the following:

  1. the student’s disability; 
  2. the views of the student and the student’s advocate; 
  3. the effect of the reasonable adjustment on the student, including the effect on the student’s:  
    1. ability to achieve learning outcomes,
    2. ability to participate in courses or programs, and 
    3. independence;  
  4. the effect of the proposed reasonable adjustment on anyone else affected, including but not limited to the University and its Colleges, staff and other students; 
  5. the inherent requirements of the course or program; and 
  6. the costs and benefits of making the reasonable adjustment. 

(21) Following assessment and registration with the Accessibility Service, the University may implement support services and programs intended specifically for the benefit of a student with a disability to participate in their studies and to facilitate independent learning. 

(22) The Accessibility Service may support a student who is an Associate of a person with a disability by making recommendations for reasonable adjustment to meet the specific needs of the Student. 

Upon receipt of a Registration Form and supporting document(s)

Consultation with and Assessment of Student

(23) An Accessibility Service staff member will meet with a Student who has completed a registration form and accepted the Terms of Service.

(24) Accessibility Service staff will explain to the Student via an appropriate modality the management of their health information, including confidentiality and limitations of confidentiality. This should include an explanation of potential stakeholders who will be required to receive information about the Student in order to implement their reasonable adjustments.

(25) Accessibility Service staff will assess the Student’s health condition(s) / situation and discuss reasonable adjustments and how they might be implemented. During this assessment, the staff member should set reasonable expectations of the Accessibility Service and the reasonable adjustments in the context of inherent requirements of the student’s studies.

Individual Educational Access Plan (IEAP)

(26) Accessibility Service staff will prepare an Individual Educational Access Plan (IEAP) which outlines the agreement between the student and the Accessibility Service with relation to reasonable adjustments.

(27) Students are required to reactivate their required adjustments on their IEAP at the beginning of their active study session via the ACCESS portal to inform the service of what they require.

Consultation with other Stakeholders

(28) Accessibility Service staff will liaise with relevant Staff to effect implementation of the IEAP, noting this may include:

  1. discussions with academic staff, administrative staff, examinations staff, security staff, library staff, etc.;
  2. discussions with other specialist staff or contractors engaged for specific purposes related to the IEAP; and
  3. discussions with relevant stakeholders about difficulties which may arise concerning implementation of the IEAP.

(29) Accessibility Service staff will document any difficulties that arise and consult with the relevant stakeholder(s) to identify alternatives or other options to address such difficulties.

(30) Where a difficulty results in the implementation of an adjustment and a change to the reasonable adjustment is able to be offered, Accessibility Service staff will consult with the Student.

(31) Accessibility Service staff will continue consultation with relevant staff and the Student until a satisfactory resolution / satisfactory reasonable adjustments are achieved. This tripartite consultation regarding the IEAP will aim to be resolved within 5 working days, to avoid any detriment to the Student’s studies, academic standards, or otherwise.

(32) Where a satisfactory resolution cannot be achieved within 5 working days, Accessibility Service staff will engage the assistance of the Disability Support Lead and relevant academic Head of Department or Associate Dean, Learning and Teaching.

(33) Accessibility Service staff will implement the agreed reasonable adjustments as soon as reasonable possible.

(34) Accessibility Service staff will receive, record, store all documents submitted by a Student as part of their registration. Such documents should be handled in accordance with the University’s privacy requirements, and stored within the designated secured electronic record and information management system of the Accessibility Service.

(35) Accessibility Service staff will maintain records of all interactions between the Student and Accessibility Service staff.  Records must be held securely and available for quick access by authorised staff. Records are not to be held solely in private systems, e.g. email.

Part C - Academic Staff / Professional Staff

Reasonable Adjustments

(36) Academic and professional staff will receive notification from the Accessibility Service that a Student has an IEAP.

(37) Where appropriate and necessary, academic and professional staff members will discuss the relevant reasonable adjustments from the IEAP with the relevant Accessibility Service staff member.

(38) Academic and professional staff members may consult with the relevant Accessibility Service staff member regarding any questions or concerns relating to the implementation of the IEAP.

(39) Where issues arise with respect to the implementation of the IEAP, an academic or professional staff member will engage with the relevant Accessibility Service staff member and Student until a satisfactory resolution can be achieved.

(40) Academic or professional staff will implement the relevant reasonable adjustments from the IEAP within a timely manner.

(41) Academic and professional staff will not implement a reasonable adjustment if it would compromise academic standards or otherwise create a situation where inherent requirements of a course or unit would not be met.  The academic or professional staff member must liaise with the Accessibility Service as soon as possible to determine alternative arrangements.

(42) The academic or professional staff member will document the implementation of reasonable adjustments via the designated system to evidence what has been done. This documentation may be batched if there are multiple reasonable adjustments being implemented to ensure evidence is available without creating additional workloads.

(43) The academic or professional staff member will review the effectiveness of the reasonable adjustments and liaise with the Accessibility Service if there is any concern.

(44) Where appropriate, the academic or professional staff member will receive or request training to become familiar with the University’s obligations to provide reasonable adjustments as set out in the Student Accessibility Policy.

Academic Assessment

(45) Once a student is registered with the Accessibility Service, a student with a disability may be entitled to reasonable adjustment to assessment tasks. 

(46) Consultation shall occur in relation to reasonable adjustment to assessment tasks when a student is registered with the Accessibility Service. Consultation shall involve the student requesting reasonable adjustment, the Unit Convenor and/or HDR supervisor. 

(47) Students with a disability who have not registered with the Accessibility Service may be eligible for special consideration for an assessment task and should refer to the Special Consideration Policy

Part D - Practical, Clinical and Professional Placements

(48) A student with a disability undertaking fieldwork, workplace experiences and/or other practical, clinical or professional placement training (e.g. PACE unit) may be entitled to reasonable adjustment.  

(49) Consultation shall occur in relation to reasonable adjustment to placements. Consultation shall involve the student requesting reasonable adjustment, the Accessibility Service, the staff member responsible for coordinating the placement arrangements, and (if applicable) the placement organisation. 

(50) Where appropriate, an independent workplace risk assessment may be completed to make recommendations regarding reasonable adjustments for students with a disability on placement.  

(51) Students are encouraged to contact the University as early as possible to disclose their disability and to discuss required reasonable adjustments for the placement. Late disclosure may affect the University in being able to assess or provide for reasonable adjustments for students before they commence their placement. 

Part E - Placement Provider / Professional Staff

(52) A placement provider or professional staff member assisting with placements will receive notification from the University that a Student has an IEAP.

(53) The placement provider or professional staff member assisting with placements will implement the relevant reasonable adjustments from the IEAP within a timely manner.

(54) A placement provider or professional staff member assisting with placements will consult with the Accessibility Service team regarding any questions or concerns relating to the implementation of the IEAP.

(55) A placement provider or professional staff member assisting with placements will document the implementation of reasonable adjustments via the designated system to evidence what has been done. This documentation may be batched if there are multiple reasonable adjustments being implemented to ensure evidence is available without creating additional workloads.

(56) A placement provider or professional staff member assisting with placements will review effectiveness of the reasonable adjustments and liaise with the Accessibility Service if there is any concern.

Part F - Educational Resources

(57) The University Librarian, Pro Vice-Chancellor (Learning and Teaching) and Chief Information Officer will ensure educational resources are available in an accessible format. Educational resources may include (but not limited to):

  1. hard and soft copy journals;
  2. books, etc provided by the Library;
  3. student administration systems (such as iLearn, eStudent, AskMQ, etc); and
  4. course documents.

(58) The University Librarian, Pro Vice-Chancellor (Learning and Teaching) and Chief Information Officer will also ensure professional assistance is available to students if required when accessing educational resources, and that all website content produced is compliant with W3C Guidelines to AA level or above.

Part G - Exceptions

(59) Disability legislation and the Student Accessibility Policy outline exceptions to the implementation of the above procedures for specific reasons. Any invocation of an exception must be documented and clearly communicated to the Student who is affected by such an exception.

(60) The University will not provide an adjustment where it would impose an unjustifiable hardship on the University or on a placement provider.

(61) The University will not alter or otherwise compromise academic standards which are inherent or essential to the nature of the unit, program, or other required component of study.

(62) The University will, where it is reasonably necessary to protect the health or welfare of the Student or other people, implement appropriate safety measures which may include the isolation or discrimination of the student.

Part H - Complaints

(63) Complaints are governed by the Complaint Management Procedure for Students and Members of the Public.   

(64) Students are encouraged to seek advice and support from the Accessibility Service (see the Accessibility webpage) or the Diversity and Inclusion Unit (see the Diversity and Inclusion webpage), in addition to those mentioned in the Complaint Management Procedure for Students and Members of the Public, in an effort to resolve any concerns.

(65) Students who believe they have been treated unfairly, or received inadequate delivery or quality of services, are encouraged to use Complaint Management Procedure for Students and Members of the Public. Macquarie University is committed to accessible, fair and confidential processes for the resolution of complaints, including those based on allegations of discrimination on the grounds of disability. 

(66) Any questions or concerns on matters pertaining to disability discrimination may be referred to the Accessibility Service (see the Accessibility webpage) or Diversity and Inclusion Unit (see the Diversity and Inclusion webpage) in the first instance. 

(67) Complaints may also be made externally to the Australian Human Rights Commission or the Anti-Discrimination Board of NSW.

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Section 4 - Guidelines

(68) Nil.

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Section 5 - Definitions

(69) Commonly defined terms are located in the University Glossary. Definitions specific to this Procedure are contained within the Student Accessibility Policy and below:

  1. Disability Service Practitioner means a staff member who works for the Accessibility Service, Student Wellbeing. A person who is employed in a department/business unit which is not employed within the Accessibility Service, shall not constitute a Disability Service Practitioner under any circumstances.
  2. Unjustifiable Hardship is based on an assessment of what is fair and reasonable in the circumstances. If the proposed adjustments are likely to cause hardship, it is up to the person or organisation to show that they are unjustified.